Thank you for shopping at Gearcouple.
To ensure fast processing and reliable delivery, we begin preparing orders shortly after they are placed. Please review our cancellation policy carefully before completing your purchase.
Order Cancellation Window
Orders may be canceled within 12 hours of purchase.
- Cancellation requests must be submitted within 12 hours from the time your order is confirmed.
- After this window, orders may already be in processing or preparation and can no longer be canceled.
This policy allows us to maintain efficient fulfillment while providing a smooth experience for our customers.
How to Request a Cancellation
If you need to cancel an order, please contact us as soon as possible:
📧 Email: support@gearcouple.com
📞 Phone: +1 (917) 789-6776
Please include:
- Your order number
- The email address used at checkout
Our support team will review your request and confirm whether your order qualifies for cancellation.
Orders That Cannot Be Canceled
We are unable to cancel orders if:
- More than 12 hours have passed since the order was placed
- The order has entered processing, customization, or shipment
- A tracking number has already been issued
Once an order reaches these stages, it cannot be stopped or modified.
Refunds for Approved Cancellations
- Approved cancellations will receive a full refund to the original payment method.
- Refunds are typically processed within 3–7 business days, depending on your payment provider.
Order Changes
To avoid delays, we are unable to make changes to orders (including size, color, shipping address, or product details) once the 12-hour cancellation window has passed.
Please review all order information carefully before submitting your order.
Need Assistance?
If you have questions about this policy or need help with an order, our team is happy to assist you:
📧 Email: support@gearcouple.com
📞 Phone: +1 (917) 789-6776
